Customer Support Hours

We’re here to help. Below you’ll find our customer support operating hours, response time expectations, and the best ways to contact our team.

Our support team is based in Australia and specialises in off-grid solar, caravan, camping and 4WD power systems.

🕒 Support Operating Hours

Monday – Friday:
🕘 9:00am – 5:00pm (AEST/AEDT)

Saturday – Sunday & Public Holidays:
❌ Closed

Please note: Support hours follow NSW public holidays.

⏱ Typical Response Times

We aim to respond as quickly as possible during business hours.

  • General enquiries & order questions:
    ⏱ Within 1 business day

  • Technical support & troubleshooting:
    ⏱ Within 1–2 business days

  • Warranty & returns enquiries:
    ⏱ Within 1–2 business days (may vary if supplier assessment is required)

Submitting clear details (order number, photos, measurements, error readings) helps us resolve your enquiry faster.

📨 How to Contact Us

💬 Help Centre (Recommended)

For the fastest service, submit a ticket through our Help Centre:

👉 Help Centre:
🔗 https://help-centre.starpoweradvancesolartechnology.com/support/home

This allows us to:

  • Track your enquiry

  • Attach images or documents

  • Escalate to suppliers if required

📧 Email Support

📞 Phone Support

📞 (02) 5761 0297

Phone support is available during business hours only.
If we miss your call, our system will leave us a message for a callback.

📦 Common Questions (Quick Links)

Before contacting support, you may find your answer instantly here:

⚠️ Important Notes

  • Support enquiries received outside business hours will be responded to on the next business day

  • Public holiday enquiries may experience slightly longer response times

  • During peak periods, response times may vary — submitting via the Help Centre ensures your enquiry is logged and queued correctly

🤝 Our Commitment to You

We are committed to providing:

  • Clear, honest advice

  • Accurate technical support

  • Fair handling of returns & warranties

  • Professional, Australian-based customer service

Thank you for choosing StarPower Advance Solar Technology.