Track My Order

Once your order has been dispatched, tracking details are sent automatically via email so you can follow your delivery every step of the way.

If you’re waiting on an update, please use the options below to check your order status.

🚚 How to Track Your Order

✅ Option 1: Check Your Dispatch Email (Fastest)

When your order is shipped, you’ll receive an email containing:

  • Your tracking number

  • A tracking link to the courier’s website

📩 Please check your inbox, spam, or junk folder.

✅ Option 2: Track via the Help Centre (Recommended)

If you can’t find your tracking email, submit a ticket through our Help Centre and our team will assist you.

👉 Track My Order – Help Centre
🔗 https://help-centre.starpoweradvancesolartechnology.com/support/home

Providing your order number helps us locate your shipment quickly.

⏱ When Will My Tracking Update?

Please note:

  • Tracking may take up to 24 hours to activate after dispatch

  • Courier scans may not update on weekends or public holidays

  • Remote or regional deliveries may show fewer scan events

This is normal and does not indicate an issue with your shipment.

📦 Shipping Timeframes (Australia)

Delivery times vary depending on your location and the items ordered.

  • Metro areas: typically 2–7 business days

  • Regional & remote areas: typically 5–14 business days

  • Oversized / freight items: may take longer and use depot or courier freight services

👉 View full shipping information here:
🔗 https://help-centre.starpoweradvancesolartechnology.com/support/solutions/articles/51000495749

⚠️ Important Delivery Notes

  • Orders containing large solar panels, batteries or bulky items may ship via freight

  • Some orders may arrive in multiple parcels

  • Authority-to-Leave is courier dependent

  • Delivery timeframes are estimates and may vary during peak periods

❓ Common Tracking Questions

My tracking hasn’t updated yet — should I worry?

No. Tracking often activates within 24 business hours after dispatch.

My order shows “delivered” but I haven’t received it

Please check:

  • Around your delivery address

  • With neighbours or building management

If still missing, contact us via the Help Centre so we can investigate.

My order arrived incomplete

Some orders ship in multiple consignments. If you believe something is missing, submit a Help Centre ticket with your order number.

📨 Need Help With Your Order?

If you need assistance locating tracking details or have concerns about your delivery, our team is here to help.

📞 Phone: (02) 5761 0297
📧 Order & Tracking Enquiries: tracking@starpoweradvancesolartechnology.com
💬 Help Centre:
🔗 https://help-centre.starpoweradvancesolartechnology.com/support/home

🤝 Our Commitment

We work closely with our couriers to ensure your order is delivered as safely and quickly as possible. Using the Help Centre allows us to track, escalate, and resolve delivery issues efficiently.

Thank you for shopping with StarPower Advance Solar Technology.