Shipping & Delivery Information

Everything you need to know about delivery times, dispatch, tracking, courier handling, and what to do if something goes wrong.

At StarPower Advance Solar Technology, we work with trusted Australian couriers to ensure fast and reliable delivery of solar panels, batteries, camping gear, and 4WD equipment across Australia.

This page provides a clear overview of how our shipping process works. For more detailed FAQs, please see:
▶ Shipping Times & Delivery Areas
https://help-centre.starpoweradvancesolartechnology.com/support/solutions/articles/51000495749-shipping-times-delivery-areas

1. Dispatch Timeframes

We aim to dispatch all orders within:

  • 1–2 business days for standard sizes

  • 2–4 business days for oversized items (large panels, batteries, heavy freight)

Once dispatched, you will receive a tracking email with your courier information and tracking number.

If you didn’t receive tracking, check your spam/junk folder or contact us at tracking@starpoweradvancesolartechnology.com.

2. Delivery Estimates by Region

(These are typical courier timeframes and may vary during peak seasons.)

Metro Areas

  • NSW, VIC, ACT: 2–4 business days

  • QLD, SA: 3–5 business days

  • WA: 5–8 business days

  • TAS: 4–7 business days

Regional & Rural Areas

  • NSW, VIC, QLD: 4–8 business days

  • SA, TAS: 6–10 business days

  • WA remote: 8–14+ business days

  • NT: 10–18+ business days

For detailed state-by-state guidance, visit:
▶ Shipping Times - Delivery Areas
https://help-centre.starpoweradvancesolartechnology.com/support/solutions/articles/51000495749-shipping-times-delivery-areas

3. Oversized & Heavy Items

Items such as large fixed solar panels, lithium batteries, AGM batteries, generators, and inverters may:

  • Ship via special courier services

  • Require additional delivery time

  • Be delivered separately from the rest of your order

  • Not be eligible for PO box or parcel locker delivery

If your order contains multiple large items, expect more than one tracking number.

4. Tracking Your Order

Once your order has been dispatched:

  • You will receive a tracking email within 2-3 business days after placing the order.

  • Updates may take 12–24 hours to appear

  • Oversized items may have slower scan updates

If tracking shows "Cancelled", "Pending", or "No Events Yet", please allow 24 hours. These usually update automatically once the courier processes the item.

Need help reading your tracking?
▶ Contact Support
https://help-centre.starpoweradvancesolartechnology.com/support/solutions/articles/51000501187-support-contact

5. Authority to Leave (ATL)

Most couriers offer safe drop / ATL at your discretion.

  • If ATL is selected, the parcel will be left in a safe location

  • Once left, the delivery is considered completed

  • StarPower and the courier are not liable for theft after delivery

If you prefer the parcel not be left unattended, please do not select ATL.

6. Multiple Parcels / Partial Deliveries

Your order may arrive in separate shipments, especially if it includes:

  • Multiple solar panels

  • Panels + batteries

  • Accessories that ship from a different warehouse

If you receive only part of your order:

  1. Check your email for multiple tracking numbers

  2. Allow 24–48 hours for remaining parcels to arrive

  3. Contact us if anything is still missing

Help article:
▶ Wrong / Missing Items
https://help-centre.starpoweradvancesolartechnology.com/support/solutions/articles/51000505682-wrong-wattage-wrong-solar-panel-received

7. Damaged Items on Arrival

If your order arrives damaged:

  • Take clear photos of the packaging and item

  • Contact us within 7 days

  • Keep all packaging until the claim is resolved

We will arrange a replacement, refund, or investigation depending on the situation.

8. “Delivered” But You Didn’t Receive It

If tracking shows “Delivered” but you haven’t received your parcel:

  1. Check around your property (safe drop locations)

  2. Check with neighbours or building management

  3. Allow 24 hours for late updates

  4. Contact us so we can open a courier investigation

Courier investigations typically take 2–7 business days.

9. Remote & Rural Delivery Notes

Deliveries to remote areas (Far North QLD, NT, WA remote, rural NSW/SA) may require:

  • Longer transit times

  • Third-party handover to local contractors

  • Manual updates instead of live tracking

We will always assist if tracking appears stuck, delayed, or unclear.

10. Contact Us for Shipping Support

If you need help with tracking, delays, missing parcels, or delivery updates:

📞 (02) 5761 0297
📧 tracking@starpoweradvancesolartechnology.com
💬 Help Centre: https://help-centre.starpoweradvancesolartechnology.com/support/home

We’re here to make sure your order arrives safely and smoothly.